Trust & Safety

All payments are processed through Stripe, a PCI-compliant payment processor. Your payment information is encrypted and never stored on our servers.

• 256-bit SSL encryption on all transactions
• Funds held in escrow until order completion
• Full refund protection for qualifying disputes

Every shopper on our platform undergoes a verification process to ensure they are legitimate and capable of providing quality service.

• Identity verification required
• Local presence in Dubai verified
• Ongoing performance monitoring

All communication between buyers and shoppers happens through our secure messaging system. We monitor for suspicious activity.

• In-app messaging keeps conversations secure
• Complete conversation history preserved
• Automated detection of suspicious behavior

We take your privacy seriously. Your personal information is protected and only shared as necessary to complete your orders.

• GDPR-compliant data handling
• No selling of personal data to third parties
• Right to data deletion upon request

If something goes wrong with your order, our support team is here to help resolve any issues fairly and quickly.

• 24/7 customer support available
• Fair dispute resolution process
• Money-back guarantee for eligible cases