Privacy Policy
Last updated: January 5, 2026
1. Introduction
Deira ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform connecting buyers with shopping agents in Dubai's Deira market.
2. Information We Collect
Personal Information
- Name and email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely by our payment providers)
- Profile photos and bio information
Usage Information
- Browser type and device information
- IP address and location data
- Pages visited and features used
- Search queries and browsing history on our platform
- Communication with Shoppers
3. How We Use Your Information
We use the collected information to:
- Create and manage your account
- Process transactions and send related information
- Facilitate communication between Buyers and Shoppers
- Provide customer support
- Send promotional communications (with your consent)
- Improve our platform and services
- Detect and prevent fraud
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Shoppers: To fulfill your orders (name, shipping address)
- Payment Processors: To process transactions securely
- Shipping Partners: To deliver your orders
- Service Providers: Who assist in operating our platform
- Legal Authorities: When required by law
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and data
- Object to processing of your data
- Export your data
- Withdraw consent
7. Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the UAE. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our platform is not intended for children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
For questions about this Privacy Policy, please contact us at:
Email: privacy@deira.market
Address: Dubai, United Arab Emirates